Call Center

Mercury Processing Services International provides solutions to make customer contact service a simple and pleasant experience for the customer, productive and efficient for the partner and successful for both sides.

Core services such as:

  • In-Call inquiries
  • Voice authorizations
  • Card checking and card blocking
  • Transaction blocking
  • Emergency Card Replacement
  • Emergency Cash Request

All core services are continuously supported by Mercury Processing Services International 24/7/365, and may be your preferred option.

Apart from our experience in operating call centers in local markets, our infrastructure supports physically remote call centers joined in a virtual pool capable of allocating incoming calls in the same language region.

Regardless of whether you prefer to manage your own call center or want to outsource some or all of your call center services, we can assist you in finding an appropriate solution.