Dispute and chargeback management

The dispute and chargeback management program is a sophisticated and organized approach to required responding to inquiries and complaints that must be handled in a timely and specific manner.

Covering American Express, MasterCard and Visa schemes, we are able, as specifically agreed with each partner, to provide the most appropriate dispute and chargeback processing service:

  • Processing of complaints according to Payment Scheme rules
  • Fraud Reporting
  • Communication to Global Payment Schemes in connection with complaints
  • Consultancy in terms of next steps.

Transparent communication in relation to Mercury Processing Services International`s Complaint and Chargeback service and the Bank supported with appropriate reports enables the Bank to maintain control throughout the complaint cycle.