This year’s Cards and Payments event was held in Belgrade and lasted for two days. The first day 17th, September was planned for presentations and panel discussion, while the second day 18th, September was reserved for closed workshops on digital products and MPSI platforms for the future.
There were more than 130 participants from all over the Europe and a wide range of areas in the payments industry – banks, financial institutions, payment processors, payment solution providers, payment schemes. It was extremely interesting to have such a variety of experts in one event giving their different angles and opinions especially during the panel discussions.
All information on the presentations and speakers are available on the event’s site.
The whole event was conceptually divided into two parts – the first one covering the digital-related topics and the other one covering topics related to payment cards and cash and some very interesting issued were raised in both parts. Both of the topics are very important for the payments industry and although digital is becoming ever-present and rising, cards still remain in the top of payment methods and become truly staple of payment industry.
A particularly gripping and expressive presentation in the first part was given by Maurice Lisi, Head of Multichannel & CRM S/D, ISBD. He talked about the digital trends disrupting the whole payments industry like behaviour biometrics, the usage of data and their influence on the future of not just payment users but people’s lives in general.
The first part finished with a lively panel discussion on Digital Wallets. Both panellists and the audience maintained a stimulating discourse throughout the panel, which proved to be a very useful platform for exchanging information, and everyone present was extremely positive about this interactive part of the event.
Another hot topic was the instant payments system which is driven by customers’ expectation of delivering payments in a quick way and which will inevitably change many aspects of payments – like the one made by Nets called RealTime24/7. Their successful solution was implemented in Denmark, Italy, , Slovenia and all of this was spoken about in a very informative presentation by Mads Peter Møller, from Nets’ Customer Engagement, who gave everyone present something to think about when it comes to instant payment solutions.
On the other side of the payments industry, card usage seems to be in rising – so told us Darko Novaković, Head of Processing Operations, Mercury Processing Services International. The numbers are rising in every part of the world and are now in the top payment methods. The fact that cards are becoming very popular as something tangible that people could hold in their hands and pay with that is the reason behind Apple and N26 making their own cards. Darko talked about this interesting topic revealing to everyone the potential of cards.
How are cards accepted in Germany and to what extent – this was presented by Anja Traum, Managing Director of the SME Germany Division of Concardis. From the German SME perspective, 53% of SMEs believe that cashless payments have a positive influence on their revenue and even 52% of consumer prefer to pay cashless. This means that Germany is going toward cashless, despite being a strong cash country for many years. Anja also introduced Concardis’ new product SmartPay and their new brand promise. Revamping the branding and launching new products certainly affects customers so Anja Traum also discussed this in the light of their new product which was designed specifically to simplify face-to-face payments for small and medium-sized enterprises in the DACH region.
We had yet another presenter from Concardis – Nelson Burtnick SME Commerical Director, Digital Experience (Online & Mobile Product, and he talked about a very hot topic in our industry – data insight & commercialisation – from his expert stance.
The event’s second day was reserved for workshops with the banks from the Intesa Sanpaolo Banks Division which was notably engaging and all of the sides participating in them said it was a highly beneficial and refreshing experience.