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How to Build a Mature IT Service Management

At the end of November, London was home to the Gartner Data Center, Infrastructure & Operations Management Summit, where Danijel Božić, Head of Service Management, participated as one of the end user case study speakers. He showed how one can achieve a lot with a moderate budget and how a mature IT service management can be built without implementing all features offered by vendors and presented as a must.

Boris Becker and Danijel Božić at Gartner Conference

Boris Becker and Danijel Božić at Gartner Conference

Gartner, the world’s leading information technology research and advisory company, held its Summit in London, offering a practical approach to infrastructure, operations modernization and cost optimization.

As the digital wave advances, infrastructure and operations leaders must act quickly to create an enterprise data center strategy that’s ultra-agile, scalable, and responsive to change. A person who is a leader charged with delivering on the transformation promise must be an enabler—embracing agile deployment models that include cloud, containers and microservices, managing an explosion of data and achieving ever-rising service levels. He also must be an influencer—working in a collaborative culture built on new business relationships and financial acumen. Most of all, he must be a transformer—laying the foundation for the vast digital ecosystem and virtualized data centers of the future.

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