Kempinski Palace Hotel, Obala, Portoroz, Slovenia 17.10.—17.10.2019.

Fraud and Chargeback workshop

Hosted by Mercury Processing Services International

Real time updates

Fraud and Chargeback workshop

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10:04h

Doris Žigon, our Head of Dispute and Fraud Operations has opened the Fraud and Chargeback Workshop.

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10:21h

Dispute is Ilenia Čermelj's area of expertise, so she's introducing our guests into the topic.

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10:36h

Sara Novakovič, our Chargeback expert, is explaining how dispute process functions in collaboration with Mastercard.

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11:00h

Which measures are taken to prevent fraud and the new trends in social media fraud are presented by Robert Poljak, Senior fraud analyst, and Vanesa Filipčič, Fraud Team Leader.

Update

11:20

Coffee break

Time for networking!

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12:19h

Next up is Mariana Šuvar, Product expert from New Solution Design is presenting the key elements of fraud reporting within the new PSD2.

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